When the software quality assurance people and the software developers are member of two different teams, bug discovery and reporting could often be a source of conflict caused by misunderstanding. This article explains how the quality of a bug report’s attachments can help to improve the communication between software testers and developers.
How to perform bug tracking in software development, software testing and software quality assurance.
The main result of software testing activities is finding bugs that are also called defects or incidents. Besides correcting them, what could you do with the information that they provide? In this extract from her book “Guide to Advanced Software Testing”, Anne Mette Hass discusses how you can define and use metrics from your bug tracking activities to better understand your software testing efforts and software development process.