Bugs, issue, defect, there are many names to define the problems you have with software, either during the development phase or when the application is already in production. Bug tracking tools are an integrated part of a software quality and software testing strategy and there are many open source tools available.
How to perform bug tracking in software development, software testing and software quality assurance.
When the software quality assurance people and the software developers are member of two different teams, bug discovery and reporting could often be a source of conflict caused by misunderstanding. This article explains how the quality of a bug report’s attachments can help to improve the communication between software testers and developers.
The main result of software testing activities is finding bugs that are also called defects or incidents. Besides correcting them, what could you do with the information that they provide? In this extract from her book “Guide to Advanced Software Testing”, Anne Mette Hass discusses how you can define and use metrics from your bug tracking activities to better understand your software testing efforts and software development process.