Testing Citizen-Facing Applications: Challenges Unique to the Public Sector
When a retail-store app stalls on Black Friday, customers grumble and tap a competitor’s icon. When a welfare-benefit portal times out, families can’t pay rent. That single contrast turns routine QA into a public-interest mission. Government software must serve millions of citizens – people with low digital literacy, veterans using screen readers, and residents on spotty rural LTE – and do so under laws, audits, and the unforgiving glare of the press.
