July 2026

Most SaaS products that require phone verification treat the problem as solved once an OTP flow is in place. The user submits a number, receives a code, enters it correctly, and the account is verified. From a test coverage perspective, the happy path and a few edge cases get covered.

A B2B website launch can look polished and still fail at the moments that matter: a broken demo form, a missing thank-you page, a slow pricing page, or a CRM field that never receives the lead. This article is for QA teams, web project managers, and marketing operations teams who need a practical way to test a business website before it goes live.

Document verification looks simple from the outside: upload an ID, wait a few seconds, get approved or rejected. For QA teams, it’s rarely that neat. The flow touches image capture, data extraction, fraud checks, privacy controls, accessibility, error handling, and user trust.